Frequently Asked Questions (FAQs)


Full Guard Pro Service


How does your service work?

Not only do we offer peace-of-mind, but Full Guard Pro also provides you with $1,000,000.00 of identity theft fraud insurance to cover common losses from identity theft expenses and our identity response center is available 24/7 to help you if you become a victim.

Is there a guarantee that my identity will not be stolen?

No. However, our system was designed to help catch identity theft before it starts. If you do become a victim of identity theft, Full Guard Pro service includes a $1,000,000.00 insurance policy from AIG and access to our ID Recovery experts to give you peace of mind that Full Guard Pro will always be there to help protect you.

Who do I call if I have an identity theft problem?

Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at (888) 718-0197 if an identity issue arises. Remember time is of the essence to protect your identity.

Are there additional fees if I use the recovery service?

No, there are no additional fees for using our specialized recovery service to help manage an identity theft incident.

Lost Wallet Service


What is the Lost Wallet Service?

The Full Guard Pro Lost Wallet Service is a unique, one-of-a-kind service that allows you to store certain information about the contents of your purse or wallet securely online, without having to store full financial or personal information.

How do I use the Lost Wallet Service if I lose my purse or wallet?

The Full Guard Pro Lost Wallet Service will become a critical piece of your identity theft protection service in the event your wallet or purse is lost or stolen. Instead of spending the time and effort to find the information to cancel your sensitive personal and credit cards, the Full Guard Pro Lost Wallet Service will quickly guide you through mitigating a loss of your purse or wallet. Simply click "Lost Wallet Service" from your Full Guard Pro Command Center.